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Privacy Policy

Privacy Policy – skydiscounter.com (SIA “Eurotravel”)

Last Updated: 21.05.2025

This Privacy Policy describes how SIA “Eurotravel”, operating under the brand skydiscounter.com, collects, uses, and protects Your personal data when You use our website skydiscounter.com (the “Website”) and our services.

1. Who are we?

SIA “Eurotravel” (hereinafter – “Eurotravel”, “we”, “us”, or “our”) is a travel agency, registered in the Republic of Latvia with registration number 40003495064, legal address: Caunes iela 10 k-1-43, Rīga, LV-1006. We specialize in selling airline tickets, finding the most advantageous travel options, and creating travel packages (e.g., flight + hotel + transfer) using our Website skydiscounter.com.

We are the controller of Your personal data regarding data collected through our Website and services.

2. What personal data is collected?

We may collect and process the following personal data:

  • Identification data: name, surname, date of birth, personal identification number (only in cases where it is necessary for travel booking, for example, for purchasing airline tickets or processing visas).
  • Contact information: email address, phone number, residential address (if necessary for issuing invoices or delivering travel documents).
  • Payment information: payment card details (processed securely through certified payment processing partners, we do not directly store full card details), billing information.
  • Travel information: information about Your bookings, travel itineraries, flights, hotels, transfers, and other travel-related services, loyalty program numbers.
  • Communication data: email correspondence with You, questions, and feedback.
  • Technical data: IP address, browser type and version, time zone settings, operating system, device type.
  • Usage data (Cookies): information about how You use our Website, which pages You visit, search queries. We primarily collect this data using cookies and similar technologies (see section “Cookies”).

3. How do we obtain Your data?

  • Directly from You: When You make a booking, subscribe to newsletters, fill out forms, contact us by email or phone.
  • Automatically: When You browse our Website, we may automatically collect technical data and usage data (using cookies).
  • From third parties: For example, from travel partners or payment service providers, if necessary for processing Your booking.

4. For what purposes and on what legal basis do we process Your data?

We process Your personal data for the following purposes and based on the following legal bases in accordance with the General Data Protection Regulation (GDPR):

  • To fulfill contractual obligations (Article 6(1)(b) of the GDPR):
    • For processing and organizing travel bookings (airline tickets, hotels, transfers, etc.).
    • For issuing invoices and processing payments.
    • To contact You regarding Your booking and provide necessary information.
  • To comply with legal obligations (Article 6(1)(c) of the GDPR):
    • For accounting and tax payments.
    • To comply with the lawful requirements of public authorities.
  • Based on Your consent (Article 6(1)(a) of the GDPR):
    • To send You informational newsletters and marketing offers (You can withdraw Your consent at any time).
    • For the use of certain types of cookies (see section “Cookies”).
  • To ensure our legitimate interests (Article 6(1)(f) of the GDPR):
    • To improve Website functionality and display personalized content.
    • For collecting statistical data on Website usage to analyze and improve our services.
    • To ensure security measures, prevent fraud.
    • To respond to Your inquiries and provide customer support.
    • For storing email correspondence with customers and potential customers for up to 10 years from the date of service provision or completion of correspondence, to provide evidence in case of possible claims.

5. To whom may Your personal data be transferred?

To ensure the organization of Your travel and other services, we may need to transfer Your personal data to the following third parties:

  • Service providers involved in organizing Your travel: airlines, hotels, tour operators, transport companies, insurance companies, visa centers, and embassies (if necessary).
  • Payment processing centers: to process Your payments.
  • IT service providers: who ensure the maintenance of our Website, data storage, email services (e.g., server hosts, cloud service providers).
  • Analytics and marketing partners: e.g., Google Analytics, Facebook, to analyze Website usage and display more relevant advertisements (if You have consented to the respective cookies).
  • State and municipal authorities: in cases and procedures prescribed by law (e.g., law enforcement agencies).
  • Lawyers, auditors, consultants: to defend our legitimate interests.

We require all third parties to respect the security of Your personal data and to process it in accordance with the law. We do not allow our service providers to use Your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

6. International data transfer

Within the scope of organizing Your travel, Your personal data may be transferred to recipients located outside the European Union (EU) and the European Economic Area (EEA). This may occur if, for example, Your flight or hotel is located outside the EEA.

In such cases, we ensure that appropriate data protection measures are applied in accordance with GDPR requirements, such as:

  • Transferring data to countries for which the European Commission has issued an adequacy decision.
  • Using Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Other mechanisms permitted by the GDPR.

You can obtain further information about specific safeguards by contacting us.

7. Cookies

Our Website uses cookies to improve Your user experience, ensure Website functionality, and collect statistical data. Cookies are small text files that a website stores on Your computer or mobile device when You visit the site.

We use the following categories of cookies:

  • Strictly Necessary Cookies: These cookies are essential for the basic functionality of the Website, for example, to ensure secure login and the booking process. They do not require Your consent.
  • Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website (e.g., Google Analytics). They help us understand which pages are the most popular and how visitors move around the Website. All information these cookies collect is anonymized.
  • Functional Cookies: These cookies enable the Website to remember choices You have made (e.g., language settings) to provide a more personalized experience.
  • Marketing/Advertising Cookies: These cookies are used to show You more relevant advertisements on our Website and elsewhere on the internet, based on Your interests (e.g., Google Ads, Facebook Pixel).

Except for strictly necessary cookies, other cookies are used only with Your consent, which You can provide and manage in our cookie management tool (usually a pop-up window on Your first visit to the Website). You can change or withdraw Your consent to cookies at any time. You can also control and/or delete cookies using Your browser settings. Please note that disabling some cookies may affect the functionality of the Website.

8. Data retention period

We will retain Your personal data only for as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

  • Data necessary for the performance of a contract is retained for the duration of the contract and for a certain period after its termination in accordance with limitation periods (usually up to 10 years).
  • Email correspondence with customers and potential customers is retained for up to 10 years from the date of service provision or completion of correspondence to ensure our legitimate interests (to provide evidence).
  • Data whose processing is based on Your consent (e.g., for marketing) is retained until You withdraw Your consent.
  • Cookie data is retained according to the expiry term of each cookie.

After the retention period expires, Your personal data will be securely deleted or anonymized.

9. Principles of personal data processing

SIA “Eurotravel”, when processing personal data, ensures the right to privacy of every individual and strictly adheres to the requirements of the GDPR and applicable regulations, based on the following principles:

  • Data is collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation).
  • Data is processed lawfully, fairly, and in a transparent manner in relation to You (lawfulness, fairness, and transparency).
  • Data is adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed (data minimization).
  • Data is accurate and, where necessary, kept up to date (accuracy).
  • Data is kept in a form which permits identification of You for no longer than is necessary for the purposes for which the personal data are processed (storage limitation).
  • Data is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures (integrity and confidentiality).

10. Your rights

In accordance with the GDPR, You have the following rights regarding Your personal data:

  • Right of access: to request confirmation as to whether we process Your personal data and, if so, to receive a copy of it and information about the processing.
  • Right to rectification: to request the correction or completion of inaccurate or incomplete personal data.
  • Right to erasure (“right to be forgotten”): in certain circumstances, to request the deletion of Your personal data (e.g., if the data is no longer necessary for the original purposes, if You have withdrawn consent and there is no other legal ground for processing).
  • Right to restriction of processing: in certain circumstances, to request the restriction of processing of Your personal data.
  • Right to data portability: to receive the personal data You have provided to us in a structured, commonly used, and machine-readable format, and the right to transmit this data to another controller (if processing is based on consent or a contract and is carried out by automated means).
  • Right to object: to object to the processing of Your personal data based on our legitimate interests or carried out for direct marketing purposes.
  • Right to withdraw consent: if data processing is based on Your consent (e.g., for marketing communications), You have the right to withdraw Your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. You can opt-out of receiving commercial communications by clicking the unsubscribe link at the end of each newsletter or by writing to us at [email protected].
  • Right to lodge a complaint: if You believe that the processing of Your personal data infringes Your rights, You have the right to lodge a complaint with the Data State Inspectorate (Elijas iela 17, Rīga, LV-1050, [email protected]).

To exercise Your rights, please contact us using the contact information provided in Section 13. To identify You, we may need to request additional information (e.g., presenting an identity document if the request is submitted in person or if there are doubts about identity). We will respond to Your request within one month of receipt, which may be extended by a further two months where necessary, taking into account the complexity and number of requests.

11. Security of Your personal data

We take appropriate technical and organizational measures to protect Your personal data against accidental or unlawful loss, destruction, alteration, unauthorized access, or disclosure. This includes, for example, data encryption (where appropriate), firewalls, access controls, and other security measures. All personal data You provide to us is stored on secure servers.

However, it should be noted that data transmission over the internet is never completely secure, and we cannot guarantee the absolute security of data transmitted to or from our Website.

12. Changes to the privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legislation. The latest version will always be available on our Website with the last updated date indicated. In the event of significant changes, we may inform You additionally (e.g., by sending an email notification or posting a notice on the Website). We recommend that You review this policy regularly.

13. Contact information

If You have any questions about this Privacy Policy or the processing of Your personal data, or if You wish to exercise Your rights, please contact us:

SIA “Eurotravel”
Reg. No.: 40003495064
Legal address: Caunes iela 10 k-1-43, Rīga, LV-1006
Email for privacy inquiries: [email protected]
Phone: +371 67 28 48 18